Fundamental reusables for enterprise deployment a radical look at customer service

Fundamental Reusables for Enterprise Deployment (FRED) is a strategic process and framework for supplying commercial, reusable, cross-cutting products and services (that appear custom) to NASA's Strategic Enterprises, and transforming the Strategic Enterprises into smart buyers of these products and services. This new way of doing business was conceived by NASA's COST LESS Team in response to a challenge from NASA Administrator Daniel S. Goldin. Mr. Goldin's challenge was to devise a target architecture that could deliver faster, better and cheaper products and services to NASA's internal customers (i.e., Strategic Enterprises) so that they could free themselves from building, maintaining, and operating their individual one-of-a-kind and start-from-scratch complex and costly systems. Delivering "faster, better, cheaper" products and services to customers is viewed as essential to return NASA to being a premier research and development Agency.