DMS service management

The Department of Defense's transition from AUTODIN store and forward messaging and baseline individual electronic mail (email) systems to the Defense Message System (DMS) will involve fielding a messaging infrastructure to support a million plus users. The DMS service management capability needs to be able to handle operational issues such as end-to-end performance, message monitoring and tracking, fault correlation and filtering, provisioning, short-term and long range planning, configuration management, and user help desk functions. The DMS service management needs to be scalable from the initial deployment to the target, and it needs to be able to evolve functionally as the industry and government improves their understanding of what is required to manage large scale enterprise-wide services such as messaging, global directories, electronic commerce, and other services. This paper presents the three-tiered management organization along with the roles and responsibilities for managing DMS within the Defense Information Infrastructure (DII) Control Concept. Next, the tools and technology and the evolution strategy for the management capability are discussed. During the transition the DMS-compliant and the baseline capabilities will co-exist, however, minimal investment is being made to improve or change the management of the baseline systems. Thus, the focus of this paper is the operations and management concepts for the DMS-compliant capabilities.