Development an Evaluation System of Software Firm on Integrated Perspective of Capability

This study presents an evaluation system of software firm for evaluating the competency of software firms. According to resource-based theory, firm resource domain is comprised of man power, technology, market value, and finance. Customer satisfaction domain is comprised of product satisfaction and...

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Hauptverfasser:	Jong Hwa Choi, Choon Seong Leem, Eunjung Yu, Hyungjoon Moon, Youngjoon Choi
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Computer industry Customer satisfaction Industrial economics Industrial engineering Information technology Manufacturing industries Moon Power generation economics Power system economics Software systems
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Beschreibung
Zusammenfassung:	This study presents an evaluation system of software firm for evaluating the competency of software firms. According to resource-based theory, firm resource domain is comprised of man power, technology, market value, and finance. Customer satisfaction domain is comprised of product satisfaction and service satisfaction. The evaluation system presented on this study is tested on its effectiveness by conducting a case study on software firms.
DOI:	10.1109/ICCIT.2007.338