A framework for the design and implementation of groupware: in search of a philosopher's stone?

We present a framework and an experimental methodology that addresses the problem of matching design with usage issues when providing technological support for work groups. Stated tersely, groupware is only effective when the system is considered in the context of group objectives, stakeholder roles and environmental constraints. Our research methodology is simple: by prototyping and field-testing beta-versions of the four main classes of groupware, we hope to glean a comprehensive list of critical success factors for the design and implementation of such systems.< >