Identifying risks in expert system projects

Expert systems (ESs) have associated risks that managers need to know as they consider new projects. The research reported is aimed at establishing a quantitative approach to assisting managers in identifying these risks. Results of empirical studies and new automated tools are discussed. The risks included: developing an application that fails to represent the expert's knowledge; failure to produce a usable system; upsetting people and groups within the organization who may feel threatened by the planned ES application; and exposing themselves or the organization to legal liability claims resulting from a malfunction of an ES application.< >