Risk management in availability SLA

Risk management in availability SLA

Availability SLA is the availability value that a Network Operator guarantees to its customers when offering a communication service. This paper investigates the linkage between network/connection availability and availability SLA, suggests a method to define availability SLA and to control the asso...

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Bibliographische Detailangaben
Hauptverfasser: Clemente, R., Bartoli, M., Bossi, M.C., D'Orazio, G., Cosmo, G.
Format: Tagungsbericht
Sprache:eng
Schlagworte:
Availability
Communication system control
Couplings
Electronic mail
Resilience
Risk management
Telecommunications
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Beschreibung
Zusammenfassung:Availability SLA is the availability value that a Network Operator guarantees to its customers when offering a communication service. This paper investigates the linkage between network/connection availability and availability SLA, suggests a method to define availability SLA and to control the associated non-complying risk, and provides some examples of availability SLA reckoning.
DOI:10.1109/DRCN.2005.1563900