Building trust in virtual teams

This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of onl...

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Veröffentlicht in:IEEE transactions on professional communication 2004-06, Vol.47 (2), p.95-104
Hauptverfasser: Coppola, N.W., Hiltz, S.R., Rotter, N.G.
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Hiltz, S.R.
Rotter, N.G.
description This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three year period, and contrasts these results with one of the poorest rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.
doi_str_mv 10.1109/TPC.2004.828203
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subjects Confidence
Content analysis
Electronic learning
Exact sciences and technology
Indicators
Information and communication sciences
Information science. Documentation
IP networks
Library and information science. General aspects
On-line systems
Online
Online instruction
Sciences and techniques of general use
Strategy
Studies
Teleworking
Uncertainty
Use and user studies. Information needs
Virtual groups
Web sites
title Building trust in virtual teams
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