Building trust in virtual teams

This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of onl...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	IEEE transactions on professional communication 2004-06, Vol.47 (2), p.95-104
Hauptverfasser:	Coppola, N.W., Hiltz, S.R., Rotter, N.G.
Format:	Artikel
Sprache:	eng
Schlagworte:	Confidence Content analysis Electronic learning Exact sciences and technology Indicators Information and communication sciences Information science. Documentation IP networks Library and information science. General aspects On-line systems Online Online instruction Sciences and techniques of general use Strategy Studies Teleworking Uncertainty Use and user studies. Information needs Virtual groups Web sites
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three year period, and contrasts these results with one of the poorest rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.
ISSN:	0361-1434 1558-1500
DOI:	10.1109/TPC.2004.828203