Simulation of administrative labour costs in seaport clusters

The paper researches the usage of simulation approach using FlexSim software package in order to create a viable model of administrative document flow during ship arrival and departure in conventionally operated seaport clusters that do not utilize Port Community Systems. Goal of the modeling was to create a simulation model that would be used to reliably calculate the average total time required for the full document flow related to ship's arrival and use the end result to estimate the cost of labor related to involved manual work. This estimation will be used as a basis for further research into possibilities of process reengineering and suggestion for process improvements.