Business Process Digitalization Tracking and Monitoring: An Heuristic Software-Based Approach

Business Process Digitalization Tracking and Monitoring: An Heuristic Software-Based Approach

In this paper, we introduce a software-based heuristic approach for scoring the grade of digitalization for business processes modeled in BPMN: The DigiTrack tool. Our tool enables the measurement of the digitalization maturity of a business process by calculating scores for each task. This new meth...

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Bibliographische Detailangaben
Hauptverfasser: Softic, Selver, Resanovic, Daniel, Lüftenegger, Egon
Format: Buchkapitel
Sprache:eng
Schlagworte:
BPMN
Computer Science
Digitalization
Heuristic model
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Beschreibung
Zusammenfassung:In this paper, we introduce a software-based heuristic approach for scoring the grade of digitalization for business processes modeled in BPMN: The DigiTrack tool. Our tool enables the measurement of the digitalization maturity of a business process by calculating scores for each task. This new method is shown though a case study with a simplified check in process at airport.
ISSN:1868-4238
1868-422X
DOI:10.1007/978-3-031-16411-8_21