Let's do it safely: how Altrad Balliauw configured a package of control systems

This paper reports the results of a creative safety campaign introduced by a Belgian scaffolding firm to align employee behaviour at different organizational levels. Our main objective is to examine how a package of control systems can enhance safety performance. More specifically, we show how the firm's control package was configured at different organizational levels and how a safety culture was created through symbols, rituals and ceremonies. •The paper shows how a safety campaign altered the case company's safety culture.•The case study investigates the operation of an effective control package.•Different control systems are required for different organizational levels.