Whatsapp at work and professional exhaustion: research with textile industry professionals/Whatsapp no trabalho e esgotamento profissional: pesquisa com profissionais da industria textil

This research analyzes the perception of textile industry professionals in order to understand the effects on professional burnout because using WhatsApp. This is a qualitative research, carried out with eleven Brazilian professionals, whose data were collected in 2022 July in online questionnaire, and analyzed with the support of lexical analysis, using the Iramuteq software. The interpretation of the data considered the textual analysis, the theoretical model of the research and the data from the questionnaires. The main results were: the use of WhatsApp for work does not cause ambiguity of function/role, nor does it interfere with the manager's autonomy; there was appropriation of WhatsApp by industry professionals; Collaboration, Convenience, Practicality and Linking emerged from the data, linked to the construct using WhatsApp for work. Finally, the use of WhatsApp, in the studied context, does not necessarily cause professional exhaustion. This work may contribute to future studies by addressing a subject that has been little studied, although manifest in the organizational environment.