Comanagement and the intervention process of supporters of the National Humanization Policy /Cogestión y proceso de intervención de los apoyadores de la Política de Humanización Nacional

The aim of this study was to analyze the changes in management methods generated through the intervention process by institutional supporters who underwent training through the institutional supporters' course for Humanization of Brazilian Health System (SUS) Care and Management, in Santa Catarina, Brazil, in 2009. This was a qualitative study with a descriptive and exploratory design. The research subjects comprised seven institutional supporters who worked on the "comanagement" guideline in their intervention plans. The data-gathering consisted of document research and interviews. The data analysis used the hermeneutic dialectic method, with classification and grouping into thematic categories: "Motivation for comanagement work", "Experimenting with comanagement" and "Effects of Intervention." The results showed that the movements triggered by interventions from supporters in services, with regard to comanagement, were important for promoting changes in processes that previously had been set in stone, although many challenges still remain.