Technology of relations as device of humanized attendance in basic attention to health in the perspective of access, sheltering and attachment/Tecnologia das relacoes como dispositivo do atendimento humanizado na atencao basica a saude na perspectiva do acesso, do acolhimento e do vinculo

To health workers and users the technology of relations as a device of humanized attendance in basic attention, highlighting the categories access, sheltering and attachment can present diverse meanings and have a subjective nature to treat with each one of different interests of subjects involved in construction of health. Thus, the objective of this research is to discuss how users and workers notice the access, sheltering and attachment as soft technology in basic attention in city of Fortaleza, Ceara State. The research has a descriptive nature, focusing on qualitative analysis, having as theoretical basis the soft technology in attention to health. The data were collected in the context of twelve focal groups with 70 workers of Basic Units of Family Health and clinical interview with 30 users. To analyze the data, it was followed the technique of thematic categorical content. The results suggested that technologies of relations in actions of health indicate the need of respect, effective relations in work, resolutivity in attendance, access to information among staff members and among these and users.