The ISO 9001:2000 Quality Management System as support in order to obtain JACIE certification

The Haematology Transplant Unit of Policlinico Tor Vergata (HTU) identifies, since three years, as a Mission, the diagnosis and treatment of patients affected by haematological malignancies, candidated to stem cell transplantation, according to the UNI EN ISO 9001:2000 (ISO) principles. In the health sector the quality certification represent a crucial requirement for supplying appropriate services according to professional criteria from scientific organizations in order to guarantee a continuous quality improvement. International rules have been elaborated by a world-wide association for standardization that defines the quality management system requirements. These regulations are implemented when an organization needs: to demonstrate the ability to regularly supply products according to comply with customer requirements and in force lows; to improve customer satisfaction. ISO establish the rules for the management of the quality system but the process identification, the parameters for monitoring and analysis the corrective actions are left to the organizations itself. In 1998, the combined efforts of European Bone Marrow Transplantation (EBMT) and International Society for Cellular Therapy (ISCT) gave origin to the Joint Accreditation Committee of ISCT-EBMT (JACIE), which adopted the procedures developed by the North American Foundation for Accreditation of Cellular Therapy (FACT), from ISCT and the EBMT. JACIE was created in order to establish new procedure for a specific quality system within the services operating in the field of the hematopoietic stem cell transplant. In Comparison to the ISO quality system, JACIE system presents two major differences: JACIE standards accurately identifies training criteria for nurses and physicians staff; JACIE system is detailed and focuses on a specific topics compared to ISO which is instead broader. ISO quality management system is, the best support to achieve JACIE accreditation as "it trains" the organization to work aiming the system towards: theoretical and practical effectiveness, efficiency, accessibility, appropriateness, competence, satisfaction. Patients always express the expectation to find, in the need of care, a safe environment, professionally and technologically qualified, oriented to the respect of way of living. The HTU has begun to build, together with its professionals, the open and safe human hospital founding its mission Trying to obtain the next year also the JACIE certification.