Guest perceptions of hotel quality: determining which employee groups count most; for enhanced service quality, pay attention to the front desk first

Guest perceptions of hotel quality: determining which employee groups count most; for enhanced service quality, pay attention to the front desk first

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Veröffentlicht in:The Cornell hotel and restaurant administration quarterly 2003-02, Vol.44 (1), p.43
Hauptverfasser: Hartline, Michael D, Wooldridge, Barbara Ross, Jones, Keith C
Format: Artikel
Sprache:eng
Schlagworte:
Customer relations
Hospitality industry
Hotels and motels
Human resource management
Quality management
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ISSN:0010-8804