How Hotel Attributes Deliver the Promised Benefits: Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part II)

How Hotel Attributes Deliver the Promised Benefits: Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part II)

Who can tell whether a hotel brand is delivering on its promises? Customers can, that's who.

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Bibliographische Detailangaben
Veröffentlicht in:The Cornell hotel and restaurant administration quarterly 1999-10, Vol.40 (5), p.89-95
Hauptverfasser: Dubé, Laurette, Renaghan, Leo M.
Format: Artikel
Sprache:eng
Schlagworte:
Customer relations
Hospitality industry
Hotels and motels
Management
United States
Online-Zugang:Volltext
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Beschreibung
Zusammenfassung:Who can tell whether a hotel brand is delivering on its promises? Customers can, that's who.
ISSN:0010-8804
1552-3853
DOI:10.1177/001088049904000513