Why customer satisfaction may not mean loyalty

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Veröffentlicht in:	Nation's restaurant news 1997-07, Vol.31 (29), p.32
1. Verfasser:	Straube, Peter
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Management Public relations Restaurant industry Restaurants
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subjects	Customer satisfaction Management Public relations Restaurant industry Restaurants
title	Why customer satisfaction may not mean loyalty
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