Toward a Better Call Center.(Industry overview)

Toward a Better Call Center.(Industry overview)

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Veröffentlicht in:The American banker 2006-03, Vol.171 (59), p.2
Hauptverfasser: Goetzmann, Gordon J, Moumtzidis, Theo
Format: Artikel
Sprache:eng
Schlagworte:
Analysis
Banking industry
Call centers
Call centres
Customer relations
Customer service
Evaluation
Measurement
Outsourcing
Quality control
Quality management
Support services
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container_issue 59
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container_title The American banker
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creator Goetzmann, Gordon J
Moumtzidis, Theo
description
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subjects Analysis
Banking industry
Call centers
Call centres
Customer relations
Customer service
Evaluation
Measurement
Outsourcing
Quality control
Quality management
Support services
title Toward a Better Call Center.(Industry overview)
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