Social work, technologies and COVID-19: A case study in Zaragoza sobre la introducciÃ#131;³n de herramientas tecnolÃ#131;³gicas de entrevista y acompaÃ#131;±amiento social
The work of social work professionals has continued to transform throughout its history, according to social changes, and to the new demands of care and accompaniment that emerge in society. The COVID-19 pandemic was another key moment of social change and transformation and for the professional pra...
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Veröffentlicht in: | Cuadernos de trabajo social 2023-07, Vol.36 (2), p.353 |
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Format: | Artikel |
Sprache: | eng |
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Zusammenfassung: | The work of social work professionals has continued to transform throughout its history, according to social changes, and to the new demands of care and accompaniment that emerge in society. The COVID-19 pandemic was another key moment of social change and transformation and for the professional practice of social work. This article investigates how the interview evolved, especially during the period of strictest confinement. For this purpose, a study has been carried out at the Red Cross of Zaragoza, which was selected because it is a pioneer in the use of ICT for social intervention. Out of a total of 65 users selected in the organisation itself, on the premise that they had access to a cell phone and personal computer, 30 responded to two online questionnaires that were designed for the research when they joined the programme and after a few months of intervention. The results indicate a high evaluation regarding the use of ICT, which are positively valued during the intervention process, and especially the professional accompaniment, which helps to solve doubts and become familiar with the technology. The pandemic has possibly acted as a technological accelerator but also as a disruptive element that will allow the definitive integration of technology in the professional intervention of social work. Keywords: technologies; social work; digital interviewing; social support; COVID-19 La labor de las y los profesionales del trabajo social ha seguido transformándose a lo largo de su historia, en función de los cambios sociales, y de las nuevas demandas de atención y acompañamiento que surgen en la sociedad. La pandemia del COVID-19 fue otro momento clave de cambio y transformación social y para la práctica profesional del trabajo social. Este artÃÂculo investiga cómo evolucionó la entrevista, especialmente durante el periodo de mayor confinamiento. Para ello, se ha realizado un estudio en la Cruz Roja de Zaragoza, que fue seleccionada por ser pionera en el uso de las TIC para la intervención social. De un total de 65 personas usuarias seleccionadas en la propia organización, con la premisa de que tuvieran acceso a un teléfono móvil y a un ordenador personal, 30 respondieron a dos cuestionarios online que se diseñaron para la investigación cuando se incorporaron al programa y tras unos meses de intervención. Los resultados indican una alta valoración en cuanto al uso de las TIC, que son valoradas positivamen |
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ISSN: | 0214-0314 |
DOI: | 10.5209/cuts.85212 |