The association between normative and subjective oral health conditions and dissatisfaction with dental services among adult Brazilians/Associacao das condicoes normativas e subjetivas de saude bucal com a insatisfacao com os servicos odontologicos entre adultos brasileiros

The prevalence of dissatisfaction with dental services and its association with normative and subjective oral health conditions among adult Brazilians was evaluated. This cross-sectional study used data from the last Brazilian National Oral Health Survey (SBBrasil), conducted in 2010. It was considered a representative sample of the adult Brazilian population. Data were analyzed by descriptive, univariate and multiple statistics (OR / 95% CI), with correction by the design effect. Among the 4539 adults included in the study, 614 (13.4%) reported dissatisfaction with dental services. Dissatisfaction was higher among adults who had any decayed teeth (1.61 / 1.06; 2.44), adults who were dissatisfied with their teeth and mouth (2.36 / 1.39; 4.02) and adults who had reported toothache in the previous six months (1.99 /1.29, 3.07). The conclusion drawn was that the prevalence of dissatisfaction with dental services among Brazilian adults was low and associated to normative and subjective oral health conditions. Key words Patient satisfaction, Adult, Cross-sectional studies, Dental care, Health evaluation Avaliou-se a prevalencia da insatisfacao com os servicos odontologicos e sua associacao com condicoes normativas e subjetivas de saude bucal entre adultos brasileiros. Trata-se de um estudo transversal que utilizou dados do inquerito nacional de saude bucal (SB Brasil) realizado em 2010. Considerou-se uma amostra representativa da populacao adulta brasileira. Foram conduzidas analises descritivas, bivariadas e multiplas (OR/IC 95%) com correcao pelo efeito desenho. Dentre os 4.539 adultos incluidos, 614 (13,4%) relataram a insatisfacao com os servicos odontologicos utilizados. A insatisfacao foi maior entre aqueles que apresentavam algum dente cariado (1,61/1,06 ; 2,44), que estavam insatisfeitos com seus dentes e boca (2,36/1,39; 4,02) e que haviam relatado dor de dente nos ultimos 6 meses (1,99/1,29 ; 3,07). Conclui-se que a prevalencia da insatisfacao com os servicos odontologicos entre adultos brasileiros foi baixa e esteve associada a condicoes normativas e subjetivas de saude bucal. Palavras-chave Satisfacao do paciente, Adulto, Estudos transversais, Assistencia odontologica, Avaliacao em saude