Information services and the 'internal user': informational skills requirements/Servicos de informacao e o 'usuario interno': necessidades de competencias informacionais

Describes the search and use of information by users as one of the motivations to libraries to evolve the services it provides, adapting or restructuring its mission. It points out that currently the libraries are not exclusively focused on custody and dissemination of information. The research aimed to verify the information needs of a specific category of users, the 'insiders'. Identifies this class consisting of professionals working in university libraries, and requiring information for their work activities. It describes the need for information in the: practical; professionals and intellectuals. Analyzes the triad of purposes in which the 'internal user' search and use information. Methodologically this research it is a case study, the study has quantitative / qualitative approach, descriptive and exploratory, using as instruments of data collection the questionnaire and the interview. Its subject 18 "technical support fellows" of the Central Library Zila Mamede / UFRN; whom the aim of the research is factual. It concludes that although there is a satisfaction on the search of professional performance of these users, there needs to be an activity flowchart including turnover at times. Suggests that the resolution of "technical support fellows" has described the activities of "fellows" accurately so that both "fellows" as the institution which needs their assistance in the activities, know their real duties. KEYWORDS: User study. Need for information. Internal User. Information literacy. Descreve a busca e uso da informacao por parte dos usuarios como sendo uma das motivacoes das bibliotecas para evoluir os servicos por ela prestados, seja na adaptacao ou reestruturacao de sua missao. Destaca que atualmente as bibliotecas nao estao exclusivamente centradas na guarda e na disseminacao da informacao. A pesquisa objetivou verificar as necessidades de informacao de uma categoria especifica de usuarios, os 'usuarios internos'. Identifica esta classe composta por profissionais atuantes nas bibliotecas universitarias, e que demandam informacao para suas atividades laborais. Descreve a necessidade de informacao para fins: praticos; profissionais e intelectuais. Analisa a triade de finalidades nas quais, o 'usuario interno' busca e usa a informacao. Metodologicamente esta pesquisa trata-se de um estudo de caso realizado na Biblioteca Central Zila Mamede/UFRN, com abordagem quanti/qualitativa, de natureza descritiva e exploratoria, tendo como instrumentos de co