Face-to-face vs computer-mediated-communication team decision performance in StockTrak investment simulations

Few studies have explicitly focused on the comparisons between face-to-face (FTF) and computer-mediated communication (CMC) teams in their information-sharing efficiency and decision-making effectiveness based on financial market transaction performance. This interdisciplinary study integrated the fields of information system management, investment analysis and financial education by examining both FTF and CMC teamwork in StockTrak portfolio simulations. Information-sharing behaviors could be influenced not only by contextual forces but also by personality and trust. This study investigated communication mode, trust and personality and examined the possible impact of these constructs on risky group decision-making outcomes. This study found that even though FTF team members tend to feel greater levels of trust, affiliation and satisfaction in their team collaboration process, CMC teams sometimes outperform their FTF counterparts by having greater portfolio returns and investor utilities.