Synergy-based approach to quality assurance/Sunergiapohine lahenemine kvaliteedikindlustusele

Product development and design as well as the efficiency of quality management system have a key influence in product quality costing. Therefore they should be closely integrated. It is suggested that the main obstacle in attaining better quality is the so-called "bad" engineering, mostly caused by human shortcomings in design and quality management. The paper presents a novel opportunity to empower human activities in the framework of quality management system through the synergy-based approach to quality assurance. Finally, a methodology is proposed for the preparation of the company's quality management system for ISO certification. Key words: quality management, quality assurance, product quality, product development, dependency matrix, synergy. Nii tootearendus ja projekteerimine kui ka kvaliteedijuhtimise susteemi efektiivsus on votmemojurid toote kvaliteedi maksumuse kujunemisel. Seetottu peavad need olema tihedalt integreeritud. Eeldatakse, et pohiliseks takistuseks parema kvaliteedi tagamisel on nn kehv inseneritegevus, mille pohjuseks on inimlikud vead ja eksimused projekteerimisel ning kvaliteedi juhtimisel. Artiklis on tutvustatud uudset voimalust inimtegevuse tohustamiseks kvaliteedisusteemi raamistikus, mis pohineb sunergiapohisel lahenemisel kvaliteedikindlustusele. Lopptulemusena on esitletud metoodikat, mis on kavandatud, abistamaks ettevotet oma kvaliteedijuhtimise susteemi ettevalmistamisel ISO sertifitseerimiseks.