Personal Skills, Job Satisfaction, and Productivity in Members of High Performance Teams

The intention of the study is to identify the development of personal skills, as well as the increase of job satisfaction and productivity of the employee, as a result of their participation in high performance teams. Volunteered in the study 139 members of self-managed teams belonging to the Production Area, 39 of Operational Administrative teams, 19 members of Cross-Functional teams and 6 of 6-Sigma Projects, all of them belonging to a company of the Maquiladora Industry in Tijuana, B.C., Mexico. The study indicates that 100% of the members of the Production Area teams and the Operational Administrative teams developed some personal skills or increased their satisfaction or productivity as a result of their participation in some kind of self-managed team. In Cross-Functional teams members, the changes took place in the 94.3% of the cases and in the 97% of the 6-Sigma teams' members. There was also a significant difference found between the results of the four types of self-managed teams studied. This paper provides information to CEOs regarding the importance of the design and the implementation of working programs for self-managed teams; these not only will strengthen the employee achievement of a greater satisfaction and productivity, but will also allow them to develop personal skills.