Supporting Student Services and Learning through Interactive Technologies

New information technologies enable community colleges to develop a better understanding of the needs and desires of their students, as well as to deploy traditional services to students that include new interactive components. Information technology (IT) has not only enhanced and made more efficient traditional functions of educational planning and advising, such as assessment and monitoring of student goals and interventions, but it has also enabled students to participate more actively in these processes. This article describes how interactive technologies allow community colleges to reshape student services and enhance student engagement.