MOOC & B-Learning: Students' Barriers and Satisfaction in Formal and Non-Formal Learning Environments

The study presents a comparative analysis of two virtual learning formats: one non-formal through a Massive Open Online Course (MOOC) and the other formal through b-learning. We compare the communication barriers and the satisfaction perceived by the students (N = 249) by developing a qualitative analysis using semi-structured questionnaires and content analysis of the virtual communication in both formats. The results show that the students perceive a low level of barriers and that statistically significant differences exist between the formal and non-formal groups regarding psychological and sociological issues. Our findings show that students express high satisfaction in both educational modes, while the groups' satisfaction differs in matters related to planning, content, professors, and communication. Finally, we reflect on the strengths and weaknesses of both modes, in hopes that the understanding gained from analyzing each mode may improve or complement the scenario of the other.