SERVICE MANAGEMENT

The invention provides for a service management system, which includes a monitoring device associated with a service zone, the monitoring device operable to detect the presence of a customer at the service zone, and a checking device operable to detect when a service attendant is present at the particular service zone. The system also includes a processing unit in communication with the monitoring device and checking device, to record service management data communicated from the checking and monitoring devices. The system further includes an indicator associated with a particular service zone, operable based on information received from any one or more of the checking devices, monitoring device and processing unit, to indicate a condition at the service zone.