AN AUTOMATED MULTILINGUAL INTERACTIVE SYSTEM AND METHOD TO PERFORM FINANCIAL TRANSACTIONS

AN AUTOMATED MULTILINGUAL INTERACTIVE SYSTEM AND METHOD TO PERFORM FINANCIAL TRANSACTIONS

A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system (20) prompts the customer (16) of a financial institution in various languages until the customer's language and home country are identified. The system (20) then...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: PADALINO, RONALD, PERALTA, ROBERT, PINNELL, NIGEL, JENNINGS, HORTON, W, SHINN, PHILIP, C
Format: Patent
Sprache:eng ; fre
Schlagworte:
CALCULATING
CHECKING-DEVICES
COIN-FREED OR LIKE APPARATUS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system (20) prompts the customer (16) of a financial institution in various languages until the customer's language and home country are identified. The system (20) then connects the customer (16) telephonically with a representative (22) who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative (12) and record keeping are also provided. L'invention concerne un système et un procédé permettant de réaliser de façon interactive des transactions financières par téléphone en plusieurs langues. Ce système (20) guide le client (16) d'une institution financière dans différentes langues jusqu'à identification de la langue et de la nationalité du client. Ce système (20) met le client (16) en contact téléphonique avec un représentant (22) qui parle la langue du client et peut donner l'autorisation d'effectuer la transaction en ayant accès aux archives du client. L'invention concerne également la procédure d'autorisation par le représentant local (12) et la tenue d'archives.