RESPONSE CONTROL DEVICE AND RESPONSE CONTROL METHOD

This response control device comprises: a response method determination unit 14 that determines a scenario to be applied to a chatbot and a scheduled handling operator on the basis of the contents of an inquiry from a user, evaluation information about the response ability of an operator, and operat...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	ISHIGURO Hiroshi, MIKAMI Takashi, NISHIGUCHI Shogo
Format:	Patent
Sprache:	eng ; fre ; jpn
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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