METHOD FOR MANAGING SERVICE INFORMATION AND ELECTRONIC DEVICE SUPPORTING SAME

Provided is a method for managing information about after-sales services in an electronic device, comprising the steps of: assigning a service event generated based on a customer's after-sales service request to a worker corresponding to a service center; providing a first page regarding the se...

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Bibliographische Detailangaben
Hauptverfasser:	LEE, Jin Hwa, CHANG, Ji Ho, HA, Hyeon A, JANG, Joo Ran, KIM, Hee So, KANG, Young Shin, NA, Yoo Cheol
Format:	Patent
Sprache:	eng ; fre ; kor
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Provided is a method for managing information about after-sales services in an electronic device, comprising the steps of: assigning a service event generated based on a customer's after-sales service request to a worker corresponding to a service center; providing a first page regarding the service event assigned to a worker device corresponding to the worker who has been assigned the service event; confirming information about confirmation of the service event on the basis of the worker's input received through the first page; and updating service event information about the service event and service center operation information about the service center on the basis of the information about the confirmation. L'invention concerne un procédé de gestion d'informations concernant des services après-vente dans un dispositif électronique, comprenant les étapes consistant à : attribuer un événement de service généré sur la base d'une demande de service après-vente d'un client à un travailleur correspondant à un centre de service ; faire intervenir une première page concernant l'événement de service attribué à un dispositif travailleur correspondant au travailleur qui a été attribué à l'événement de service ; confirmer des informations concernant la confirmation de l'événement de service sur la base de l'entrée du travailleur reçue par l'intermédiaire de la première page ; et mettre à jour des informations d'événement de service concernant l'événement de service et des informations d'opération de centre de service concernant le centre de service sur la base des informations concernant la confirmation. 전자 장치에서 애프터 서비스에 관한 정보를 관리하는 방법에 있어서, 고객의 애프터 서비스 요청에 기반하여 생성된 서비스 이벤트를 서비스 센터에 대응하는 작업자에게 할당하는 단계; 상기 서비스 이벤트를 할당 받은 작업자에 대응하는 작업자 장치에 할당된 상기 서비스 이벤트에 관한 제1페이지를 제공하는 단계; 상기 제1페이지를 통해 수신한 상기 작업자의 입력에 기반하여 상기 서비스 이벤트의 확정에 관한 정보를 확인하는 단계; 및 상기 확정에 관한 정보에 기반하여 상기 서비스 이벤트에 관한 서비스 이벤트 정보 및 상기 서비스 센터에 관한 센터 운영 정보를 업데이트하는 단계를 포함하는, 정보 관리 방법이 제공된다.