EMERGENCY CALL PROCESSING METHOD AND EMERGENCY CALL PROCESSING SYSTEM

EMERGENCY CALL PROCESSING METHOD AND EMERGENCY CALL PROCESSING SYSTEM

Provided in the present disclosure are an emergency call processing method and an emergency call processing system. The emergency call processing method comprises: receiving emergency connection requests; according to connection modes of the emergency connection requests, storing the emergency conne...

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Hauptverfasser: TIAN, Fuchen, ZHAI, Fang, CUI, Can
Format: Patent
Sprache:chi ; eng ; fre
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator TIAN, Fuchen
ZHAI, Fang
CUI, Can
description Provided in the present disclosure are an emergency call processing method and an emergency call processing system. The emergency call processing method comprises: receiving emergency connection requests; according to connection modes of the emergency connection requests, storing the emergency connection requests in sub-queues of a unified queue, wherein the unified queue comprises at least two sub-queues, each sub-queue is used for storing emergency connection requests of at least one connection mode, and the connection modes of the emergency connection requests stored in the sub-queues are different from each other; and allocating the emergency connection requests in the unified queue to target call-receiving dispatch agents supporting corresponding connection modes. Sont divulgués dans la présente demande un procédé de traitement d'appel d'urgence et un système de traitement d'appel d'urgence. Le procédé de traitement d'appel d'urgence comprend les étapes suivantes : réception de demandes de connexion d'ur
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The emergency call processing method comprises: receiving emergency connection requests; according to connection modes of the emergency connection requests, storing the emergency connection requests in sub-queues of a unified queue, wherein the unified queue comprises at least two sub-queues, each sub-queue is used for storing emergency connection requests of at least one connection mode, and the connection modes of the emergency connection requests stored in the sub-queues are different from each other; and allocating the emergency connection requests in the unified queue to target call-receiving dispatch agents supporting corresponding connection modes. Sont divulgués dans la présente demande un procédé de traitement d'appel d'urgence et un système de traitement d'appel d'urgence. 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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title EMERGENCY CALL PROCESSING METHOD AND EMERGENCY CALL PROCESSING SYSTEM
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