EMERGENCY CALL PROCESSING METHOD AND EMERGENCY CALL PROCESSING SYSTEM
Provided in the present disclosure are an emergency call processing method and an emergency call processing system. The emergency call processing method comprises: receiving emergency connection requests; according to connection modes of the emergency connection requests, storing the emergency conne...
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| Hauptverfasser: | , , |
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| Format: | Patent |
| Sprache: | chi ; eng ; fre |
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| Zusammenfassung: | Provided in the present disclosure are an emergency call processing method and an emergency call processing system. The emergency call processing method comprises: receiving emergency connection requests; according to connection modes of the emergency connection requests, storing the emergency connection requests in sub-queues of a unified queue, wherein the unified queue comprises at least two sub-queues, each sub-queue is used for storing emergency connection requests of at least one connection mode, and the connection modes of the emergency connection requests stored in the sub-queues are different from each other; and allocating the emergency connection requests in the unified queue to target call-receiving dispatch agents supporting corresponding connection modes.
Sont divulgués dans la présente demande un procédé de traitement d'appel d'urgence et un système de traitement d'appel d'urgence. Le procédé de traitement d'appel d'urgence comprend les étapes suivantes : réception de demandes de connexion d'ur |
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