METHOD OF AUTOMATICALLY ASSIGNING A CLASSIFICATION

A method for improving the resolution of queries tickets through the utilization of historical solution data obtained from multiple sources is provided. The method offers a methodology for automatically classifying the query, for faster retrieval of potential answers to said query, by performing a v...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Hauptverfasser:	KOPPAR, Girish, GHOSH, Partha Pratim, GIRI, Vijay, BISWAS, Avijit, PURI, Jatin
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	A method for improving the resolution of queries tickets through the utilization of historical solution data obtained from multiple sources is provided. The method offers a methodology for automatically classifying the query, for faster retrieval of potential answers to said query, by performing a variety of similarity calculations to yield a probability of the most likely class the query is in. L'invention concerne un procédé d'amélioration de la résolution de billets de requêtes par l'utilisation de données de solutions historiques obtenues à partir de multiples sources. Le procédé offre une méthodologie de classification automatique de la requête, à des fins d'extraction plus rapide de réponses potentielles à ladite requête, par exécution de divers calculs de similarité pour obtenir une probabilité de la classe la plus probable de la requête.