METHOD FOR DETERMINING RESPONSIBILITY FOR SERVICE ACCIDENT AND SYSTEM

Provided is a method for determining responsibility for service accident. The method comprises: acquiring a service request (510), a service accident occurs in the service request; extracting features of the service request (520); and processing the features based on a responsibility determination m...

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Bibliographische Detailangaben
Hauptverfasser:	SHA, Hongzhou, WU, Wendong, LIU, Zhangxun, WANG, Zhenyu, SU, Hong, QIE, Xiaohu
Format:	Patent
Sprache:	chi ; eng ; fre
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Provided is a method for determining responsibility for service accident. The method comprises: acquiring a service request (510), a service accident occurs in the service request; extracting features of the service request (520); and processing the features based on a responsibility determination model, to determine a responsibility determination result for the service accident (530), the responsibility determination result at least comprises: whether the service provider of the service request is the responsible party of the service accident. L'invention concerne un procédé de détermination de responsabilité pour un accident de service. Le procédé consiste : à acquérir une demande de service (510), un accident de service se produit dans la demande de service ; à extraire des caractéristiques de la demande de service (520) ; et à traiter des caractéristiques sur la base d'un modèle de détermination de responsabilité, afin de déterminer un résultat de détermination de responsabilité relatif à l'accident de se