INTERNAL BENCHMARKING OF CURRENT OPERATIONAL WORKFLOW PERFORMANCES OF A HOSPITAL DEPARTMENT

An apparatus (10) for generating benchmarking metrics of current operational workflow performance of a hospital department includes at least one electronic processor (20) programmed to: generate a department profile (34) identifying resources of the hospital department including at least an active medical equipment inventory and a personnel profile; retrieve current statistics for the hospital department including at least one of patient arrival timeliness, patient no-show, and emergency department (ED) arrival statistics; compute values of one or more key performance indicator (KPI) metrics (40) for the current statistics; generate an executable workflow model (44) for workflow processes of the hospital department including temporal aspects of the workflow processes, the workflow model having variables representing at least patient arrival timeliness, patient no-show, and ED arrival; simulate a best case scenario (50) by executing the workflow model on inputs including the department profile and best case values for the variables of the workflow model and compute values of the one or more KPI metrics for the simulated best case scenario; simulate a worst case scenario (52) by executing the workflow model on inputs including the department profile and worst case values for the variables of the workflow model and compute values of the one or more KPI metrics for the simulated worst case scenario; and output, on at least one display device (24), the values of the one or more KPI metrics computed for the simulated best case scenario, the values of the one or more KPI metrics computed for the simulated worst case scenario, and the values of the one or more KPI metrics computed for the current statistics. Selon l'invention, un appareil (10) permettant de produire des métriques d'analyse comparative de performance actuelle de flux de travail des opérations d'un service hospitalier comprend au moins un processeur électronique (20) programmé pour : produire un profil de service (34) identifiant des ressources du service hospitalier comprenant au moins un stock d'équipement médical actif et un profil de personnel ; récupérer des statistiques actuelles du service hospitalier comprenant au moins un élément parmi la ponctualité d'arrivée de patients, la non-présence de patients et des statistiques d'arrivées du service des urgences (ED) ; calculer des valeurs d'une ou de plusieurs métriques d'indicateur de performance clé (KPI) (40) pour les statistiques actuelles ; p