DYNAMIC COMMUNICATIONS ROUTING TO DISPARATE ENDPOINTS

The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities. La présente inve...

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Bibliographische Detailangaben
Hauptverfasser:	LOCASCIO, Robert, SALTER, Jeffrey
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities. La présente invention concerne d'une manière générale le routage de communications. Plus spécifiquement, l'invention concerne des techniques pour acheminer dynamiquement des messages ayant certaines intentions entre des robots et des dispositifs utilisateurs pendant des sessions de communication configurées avec des capacités à canaux multiples.