COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech cond...
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| creator | MUNRO, Paul DUKE, Gary SINGER, David CALAHAN, Marc SCHNURR, Christopher SPOHRER, Daniel CARBERRY, Padraig |
| description | Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
Selon l'invention, l'analyse de parole en temps réel (RTSA) permet de maintenir des conditions, des règles et des éléments déclencheurs de parole en temps réel, ainsi que des mesures et des alertes en temps réel à prendre. Un appel entre un utilisateur et un agent est reçu au niveau d'un dispositif informatique d'agent. L'appel est surveillé pour détecter dans l'appel les conditions, les règles ou les éléments déclencheurs de parole en temps réel. Sur la base de la détection, au moins une mesure et/ou une alerte en temps réel est initiée. |
| format | Patent |
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Selon l'invention, l'analyse de parole en temps réel (RTSA) permet de maintenir des conditions, des règles et des éléments déclencheurs de parole en temps réel, ainsi que des mesures et des alertes en temps réel à prendre. Un appel entre un utilisateur et un agent est reçu au niveau d'un dispositif informatique d'agent. L'appel est surveillé pour détecter dans l'appel les conditions, les règles ou les éléments déclencheurs de parole en temps réel. Sur la base de la détection, au moins une mesure et/ou une alerte en temps réel est initiée.</description><language>eng ; fre</language><subject>ACOUSTICS ; CALCULATING ; COMPUTING ; COUNTING ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRIC DIGITAL DATA PROCESSING ; ELECTRICITY ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; TELEPHONIC COMMUNICATION</subject><creationdate>2020</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20201112&DB=EPODOC&CC=WO&NR=2020226994A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25564,76547</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20201112&DB=EPODOC&CC=WO&NR=2020226994A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>MUNRO, Paul</creatorcontrib><creatorcontrib>DUKE, Gary</creatorcontrib><creatorcontrib>SINGER, David</creatorcontrib><creatorcontrib>CALAHAN, Marc</creatorcontrib><creatorcontrib>SCHNURR, Christopher</creatorcontrib><creatorcontrib>SPOHRER, Daniel</creatorcontrib><creatorcontrib>CARBERRY, Padraig</creatorcontrib><title>COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION</title><description>Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
Selon l'invention, l'analyse de parole en temps réel (RTSA) permet de maintenir des conditions, des règles et des éléments déclencheurs de parole en temps réel, ainsi que des mesures et des alertes en temps réel à prendre. Un appel entre un utilisateur et un agent est reçu au niveau d'un dispositif informatique d'agent. L'appel est surveillé pour détecter dans l'appel les conditions, les règles ou les éléments déclencheurs de parole en temps réel. Sur la base de la détection, au moins une mesure et/ou une alerte en temps réel est initiée.</description><subject>ACOUSTICS</subject><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>ELECTRICITY</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2020</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZDB09vd18vRzDPH091Pwd1MIcnX00Q3x9HVVcPRz9IkM8XQOBrJcFBxDQ_x9wap4GFjTEnOKU3mhNDeDsptriLOHbmpBfnxqcUFicmpeakl8uL-RARAamVlamjgaGhOnCgDlbSd0</recordid><startdate>20201112</startdate><enddate>20201112</enddate><creator>MUNRO, Paul</creator><creator>DUKE, Gary</creator><creator>SINGER, David</creator><creator>CALAHAN, Marc</creator><creator>SCHNURR, Christopher</creator><creator>SPOHRER, Daniel</creator><creator>CARBERRY, Padraig</creator><scope>EVB</scope></search><sort><creationdate>20201112</creationdate><title>COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION</title><author>MUNRO, Paul ; DUKE, Gary ; SINGER, David ; CALAHAN, Marc ; SCHNURR, Christopher ; SPOHRER, Daniel ; CARBERRY, Padraig</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_WO2020226994A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; fre</language><creationdate>2020</creationdate><topic>ACOUSTICS</topic><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>ELECTRICITY</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>MUNRO, Paul</creatorcontrib><creatorcontrib>DUKE, Gary</creatorcontrib><creatorcontrib>SINGER, David</creatorcontrib><creatorcontrib>CALAHAN, Marc</creatorcontrib><creatorcontrib>SCHNURR, Christopher</creatorcontrib><creatorcontrib>SPOHRER, Daniel</creatorcontrib><creatorcontrib>CARBERRY, Padraig</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>MUNRO, Paul</au><au>DUKE, Gary</au><au>SINGER, David</au><au>CALAHAN, Marc</au><au>SCHNURR, Christopher</au><au>SPOHRER, Daniel</au><au>CARBERRY, Padraig</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION</title><date>2020-11-12</date><risdate>2020</risdate><abstract>Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
Selon l'invention, l'analyse de parole en temps réel (RTSA) permet de maintenir des conditions, des règles et des éléments déclencheurs de parole en temps réel, ainsi que des mesures et des alertes en temps réel à prendre. Un appel entre un utilisateur et un agent est reçu au niveau d'un dispositif informatique d'agent. L'appel est surveillé pour détecter dans l'appel les conditions, les règles ou les éléments déclencheurs de parole en temps réel. Sur la base de la détection, au moins une mesure et/ou une alerte en temps réel est initiée.</abstract><oa>free_for_read</oa></addata></record> |
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| language | eng ; fre |
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| subjects | ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION |
| title | COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION |
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