INSURANCE CLAIM SETTLEMENT INTERACTION METHOD, SYSTEM, SERVER AND STORAGE MEDIUM

INSURANCE CLAIM SETTLEMENT INTERACTION METHOD, SYSTEM, SERVER AND STORAGE MEDIUM

Provided is an insurance claim settlement interaction method, comprising: receiving a consultation request sent by a client terminal, the consultation request carrying a claim settlement problem; generating a consulting task according to the claim settlement problem, and send the consulting task to...

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Bibliographische Detailangaben
Hauptverfasser: LIN, Lihui, ZENG, Yongli, YE, Muwang, CHEN, Jinliang, LIU, Zeyuan
Format: Patent
Sprache:chi ; eng ; fre
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Provided is an insurance claim settlement interaction method, comprising: receiving a consultation request sent by a client terminal, the consultation request carrying a claim settlement problem; generating a consulting task according to the claim settlement problem, and send the consulting task to a corresponding customer service terminal; establishing a connection between the client terminal and the customer service terminal, so that the client terminal receives a problem reply returned by the customer service terminal and sends the claim settlement information to the customer service terminal according to the problem reply, and that the customer service terminal reviews the claim settlement information; receiving a request for claim settlement submitted by the client terminal, the claim settlement request carrying the claim settlement information that has been reviewed by the customer service terminal; and performing the claim settlement operation on the basis of the reviewed claims settlement information.