METHOD AND DEVICE FOR ANALYZING POOR NETWORK QUALITY PROBLEM

A method and device for analyzing a poor network quality problem. The method comprises: obtaining traffic data of all users, wherein the traffic data comprises traffic experience values of the users; identifying poor quality records according to the traffic data of all users, wherein the poor quality records are traffic data representing the deterioration in the traffic experience values of the users; performing commonality analysis on the poor quality records to obtain common features of the poor quality records; and finding, according to the common features of the poor quality records, the poor network quality problem that causes the deterioration in the traffic experience of the users. The present invention can prevent local network problems from being masked. La présente invention concerne un procédé et un dispositif d'analyse d'un problème de qualité de réseau médiocre. Le procédé consiste : à obtenir des données de trafic de tous les utilisateurs, les données de trafic comprenant des valeurs d'expérienc