SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS

SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS

Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first...

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Bibliographische Detailangaben
Hauptverfasser: PELEG, URI, FAMA, JASON, NIES, JAMES, GORDON, PRABHU, VINOD, BOURKE, MICHAEL, ROBERT, SHVARTS, SIMON
Format: Patent
Sprache:eng ; fre
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers. La présente invention concerne des systèmes et procédé d'intégration de sous-traitance. Un tel procédé consiste à recevoir de l'information correspondant aux ressources d'un premier centre de contacts, et à faire une corrélation entre cette information et une autre information de façon à améliorer l'intégration des ressources du premier centre de contacts aux ressources d'un ou plusieurs autres centres de contacts.