APPARATUS AND METHOD FOR EVENT-DRIVEN CONTENT ANALYSIS

An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media (12) that are relevant in a given context. The steps of the analysis (18) are carried out eithe...

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Bibliographische Detailangaben
Hauptverfasser:	BACHAR, AVIV, GABAY, SHAY
Format:	Patent
Sprache:	eng ; fre
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media (12) that are relevant in a given context. The steps of the analysis (18) are carried out either in a static or dynamic manner where less demanding on resources analysis type is performed prior to more demanding analysis type. L'invention concerne un dispositif et un procédé servant à effectuer l'analyse dirigée par l'événement d'un contenu de média dérivé d'interactions clients. L'analyse du contenu est exécutée de façon exclusive sur les segments des médias d'interactions (12) pertinents dans un contexte donné. Les étapes de cette analyse (18) sont effectuées de manière statique ou dynamique, dans le cas d'une demande moindre concernant le type d'analyse de ressources, en priorité par rapport à un type d'analyse plus exigeant.