System and method of user-to-machine and machine-to-machine communication through instant messaging

A system includes at least one first service device. Each first service device has one or more processors, a service instant messaging (IM) application, and at least one first service. The service IM application, when executed at the one or more processors of the at least one first service device, is configured to receive at least one command instant message, where the at least one command instant message comprises at least one first command associated with the at least one first service, extract the at least one first command from the at least one command instant message, and send the extracted first command to the at least one first service such that the at least one first service performs a corresponding first function based on the extracted first command.