Resource partitioning for routing on-demand services

An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.

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Bibliographische Detailangaben
Hauptverfasser: Balarajan Paul Sanjeev, VanDoren Brian T, Johnson Warren, Siow Andy Kwan Jin, Lopez Matt J, Syed Masroor Hussain
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.