Order management system with technical decoupling

An order management system is provided. The order management system receives a provisioning order, where the provisioning order includes at least one order line, and where the at least one order line of the provisioning order references a product specification. The order management system transforms...

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Bibliographische Detailangaben
Hauptverfasser:	Dueck Brian, Bishop Paul Hugh Wilkie, Abdelrahman Ahmad Naser
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	An order management system is provided. The order management system receives a provisioning order, where the provisioning order includes at least one order line, and where the at least one order line of the provisioning order references a product specification. The order management system transforms the provisioning order into a service order, where the service order includes at least one order line, and where at least one order line of the service order references a customer-facing service specification. The order management system transforms the service order into a technical order, where the technical order includes at least one order line, and where at least one order line of the service order references one of: a resource-facing service specification; or a resource. Thus, the order management system can define a customer-facing service that is not coupled to a technical implementation, nor coupled to a product offering.