Information processing apparatus and information processing method

A computer obtains, from a device having software installed therein, a software identifier for identifying the software, an error identifier for identifying an error which occurs during installation of the software, prior configuration data of the device at a time when the error occurs, and posterior configuration data of the device at a time when the error is resolved. The computer generates new handling data on basis of a difference between the prior configuration data and the posterior configuration data. The computer updates the new handling data on basis of existing handling data, the prior configuration data, and the posterior configuration data to store the updated handling data in a storing unit in association with the software identifier and the error identifier. The existing handling data is stored in the storing unit in association with the software identifier and includes a handling item to be performed for installing the software.