Onsite automated customer assistance

Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a c...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Shepherd Bruce, Hamilton Andrew R, Patton Gordon D
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.