Personalizing error messages based on user learning styles

Personalizing error messages based on user learning styles

An approach is provided for personalizing an error message for a user. The usage of help content by the user to resolve error condition(s) is monitored. Attributes of the usage are determined. A learning style of the user is determined based on the attributes. An error condition is detected. The err...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: HYMAN STEWART J, AMENDJIAN HAGOP, GUPTA MANVENDRA, CASH, JR. LEON H
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Beschreibung
Zusammenfassung:An approach is provided for personalizing an error message for a user. The usage of help content by the user to resolve error condition(s) is monitored. Attributes of the usage are determined. A learning style of the user is determined based on the attributes. An error condition is detected. The error message is augmented (i.e., personalized) with a communication and/or hyperlink that is compatible with the learning style of the user, and that is configured to assist the user with resolving the detected error condition. The augmented error message is presented to the user.