Method for remote maintenance of a device

A method for the remote maintenance of devices that include a computer by way of a remote maintenance computer. At least one protocol is used to exchange data between the local computer and the remote maintenance computer. The protocol adaptation level is provided which, prior to a data transfer pro...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: REINHARD MARK, OELSNER TOM, HOHL ANDREAS
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:A method for the remote maintenance of devices that include a computer by way of a remote maintenance computer. At least one protocol is used to exchange data between the local computer and the remote maintenance computer. The protocol adaptation level is provided which, prior to a data transfer process, evaluates the protocol for exchanging data between the computer and the remote maintenance computer in terms of the compatibility of the protocol with the upcoming data transfer process. If necessary, the protocol is adapted.