System, method, and computer program for communication channel-independent business flow management

System, method, and computer program for communication channel-independent business flow management

A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: NANDULA SRIKANTH, ACHAREKAR ABHAY V, D'AMOUR JOHN
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response to the input. Furthermore, the input is provided to a communication channel-specific backend system, using the communication channel-independent business flow.